The Challenge
A major industry programme to migrate 4 million legacy smart meters had previously failed to achieve intended outcomes. Delivery confidence was low and performance of a key service provider was under scrutiny.
Successful migration was critical to retaining smart functionality for customers and maintaining industry confidence.
The Approach
ESI provided delivery leadership to:
- Re-baseline programme scope, governance, and delivery plans
- Introduce structured oversight of an underperforming service provider
- Re-establish control over testing and deployment phases
- Coordinate stakeholders across large energy suppliers
- Restore confidence within industry governance forums
The focus was on disciplined integration management and pragmatic leadership across a complex, multi-supplier environment.
The Outcome
- Successfully migrated 4 million legacy smart meters
- Retained smart functionality for end consumers
- Stabilised vendor performance and improved delivery discipline
- Delivered system enhancements following a previously unsuccessful implementation